Shipping & Returns

How long will my order take to arrive?
Delivery typically takes 8–16 business days, depending on your location.

Where are your products shipped from?

Our orders are shipped from France, as well as from our trusted international partners.

Do you ship worldwide?

We currently ship to the following regions:

Europe: France, Germany, Netherlands, Belgium, United Kingdom, Spain, Italy, Austria, Portugal, Luxembourg, and Monaco

North America: United States, Canada

Oceania: Australia, New Zealand

If your country is not available at checkout, please contact us—we’ll do our best to assist.

Can I track my order?
Yes. Once your order is shipped, you will receive a confirmation email with tracking details.

Are there any duties or taxes?
All prices include applicable taxes and duties worldwide.

How do I return a product?
You may request a return within 14 days of receiving your order.

To initiate a return, please contact us at:
contact@louyajewelry.com

Include your order number and reason for return.

If your return is approved:

• Items must be returned unworn, in original condition and packaging
• Returns must be shipped within 7 days after approval
• We recommend using a tracked service, as we are not responsible for lost returns

Return address
The return address will be provided after your request is approved.

Refunds
Once your return is received and inspected, your refund will be processed within 3–7 business days.
You will be notified once the refund is completed.

Quality & Authenticity

Are your stones genuine?
Each piece features carefully selected gemstones and pearls, chosen for their natural beauty and unique character. Subtle variations are part of their authenticity.

Will my jewelry tarnish or turn my skin green?
Our pieces are designed for everyday wear, using quality materials such as gold-plated finishes and sterling silver.

With proper care, your jewelry will maintain its beauty over time. As with all plated jewelry, avoiding prolonged contact with water, perfume, and chemicals will help preserve its shine.

What if I’m not happy with the quality?
We want you to love your piece.
If you experience any quality issues, please contact us and we will make it right.

Jewelry Care Guide

DO

Store with care
Keep your jewelry in a soft pouch or jewelry box to protect it from air and humidity.

Clean gently
Use a soft cloth to maintain its natural shine.

Wear with intention
Let your piece be part of your daily ritual—handled with care and presence.

Remove before rest
Take off your jewelry before sleeping or intense activity to preserve its form.

DON’T

Avoid prolonged water exposure
While occasional contact is fine, frequent exposure may affect the finish over time.

Keep away from chemicals
Perfume, lotions, and cleaning products can alter the shine of your jewelry.

Avoid friction & impact
Contact with hard surfaces may scratch delicate materials.

Do not store loosely
Keep pieces separated to prevent tangling or damage.