How long will my order take to arrive?
Delivery typically takes 8–16 business days, depending on your location.
Where are your products shipped from?
Our orders are shipped from France, as well as from our trusted international partners.
Do you ship worldwide?
We currently ship to the following regions:
Europe: France, Germany, Netherlands, Belgium, United Kingdom, Spain, Italy, Austria, Portugal, Luxembourg, and Monaco
North America: United States, Canada
Oceania: Australia, New Zealand
If your country is not available at checkout, please contact us—we’ll do our best to assist.
Can I track my order?
Yes. Once your order is shipped, you will receive a confirmation email with tracking details.
Are there any duties or taxes?
All prices include applicable taxes and duties worldwide.
How do I return a product?
You may request a return within 14 days of receiving your order.
To initiate a return, please contact us at:
contact@louyajewelry.com
Include your order number and reason for return.
If your return is approved:
- Items must be returned unworn, in original condition and packaging
- Returns must be shipped within 7 days after approval
- We recommend using a tracked service, as we are not responsible for lost returns
Return address
The return address will be provided after your request is approved.
Refunds
Once your return is received and inspected, your refund will be processed within 3–7 business days.
You will be notified once the refund is completed.